Harley Marine Services

  • IT Support and Infrastructure Manager

    Job Location US-WA-Seattle
    Posted Date 3 weeks ago(3/30/2018 4:00 PM)
    Harley Marine Services
    Regular Full-Time
  • Overview

    The Harley Marine Services IT department maintains hardware, software and equipment for over 750 employees and over 150 vessels. The IT Support and Infrastructure Manager is responsible for overseeing the IT support staff including the maintenance of hardware, completion of support tickets and network administration.


    • Oversee IT support department staff including personnel training and development.
    • Monitor the timely completion of help-desk tickets by IT staff. Respond to off-hour support tickets of emergency nature.
    • Establish standards and procedures to ensure the technical team works in a consistent manner. This includes creating and maintaining technical documentation on internal infrastructure.
    • Responsibility for management of infrastructure team which includes network and server equipment
    • Work with external vendors to support hardware and software. Establish strong partnerships with vendors and set clear expectations.
    • Negotiate access agreements, establish service level agreements and ensure contracts are in place to support the services provided by the infrastructure team.
    • Develop and maintain emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.
    • Manage departmental budget and track spending on equipment and software
    • Use technology to move the business forward and lay out a strategy that upper-level management will understand and support. Understand how technology relates to the goals of the department and larger organization.


    • Bachelor's degree in computer science, MBA with technology-related emphasis preferred
    • Five (5) plus years of experience in information technology strongly preferred
    • Two (2) plus years of leadership or managerial experience strongly preferred
    • Strong verbal and nonverbal communication skills required

    Job Condition and Environment

    • Duties are performed in a normal office environment while sitting at a desk
    • Occasional travel may be required

    Expected Hours of Work

    • Normal office hours are 8:00am to 5:00pm Monday through Friday
    • Due to global nature of the company and scope of the role, duties may require being available periodically outside of normal working hours

    Company Overview

    Harley Marine Services, Inc. is a leading provider of marine transportation services in the United States. Harley Marine operates on the United States West Coast (including Alaska), New York Harbor, the U.S. Gulf Coast and the Mississippi River System. Services provided include the transportation and storage of petroleum products, tanker escort, ship assist, the transportation of general cargo and rescue towing. Harley Marine is the parent company of eight businesses specializing in marine services and a bulk liquids terminal business. Harley Marine provides accounting, administrative, human resources, quality, safety and environmental services, as well as operational oversight to the subsidiary companies.

    Harley Marine Services offers competitive benefit and compensation packages. We are an Equal Employment Opportunity and Drug Free Work place. Pre-employment drug testing and background checks are required for all employees.


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